ServiceMax jobs in PTC

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Lead multiple sales engagements and move the client entirely through a value-based sales process to successful close. Forecast accurately by maintaining comprehensive opportunity profiles and communicating up-to-date information using Salesforce.com. Develop successful relationships with key partners, executives (CEO, COO, CFO, CIO), and departmental managers. Working closely to identify, qualify and close new business opportunities. Own your account list and the activity therein. Investigate and understand the internal business processes of potential clients; and strategize, present, and demonstrate the value and fit with our solution. Build a strong customer pipeline management to drive predictable outcomes. Prior sales responsibility for a minimum of $1 million in revenue and/or ARR; with a consistent, proven track record of meeting/exceeding quota. Travel required. Have a record of accomplishment for achieving sales targets. A passion for winning together in collaboration with the broader team with high customer focus. Experience managing your business on a monthly basis vs. quarterly / yearly. Demonstrated ability to build relationships with large enterprise senior line-of-business and IT executives, as well as operational managers. An organized, detailed and metrics driven approach to drive the sales cycle from appointment to close. Experience in either WFM, CRM or ERP preferred. 5+ years selling to large enterprise and/or commercial accounts. Experience leveraging a variety of prospecting tools and techniques. MEDDIC and/or Command of the Message experience a plus. Proven track record as an account executive selling SaaS Enterprise Software.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": null, "canonicalPositionUrl": "https://careers.ptc.com/careers/job/137458013793", "isPrivate": false}, {"id": 137458023188, "name": "Business Solutions Manager", "location": "Remote, USA", "locations": ["Remote, USA"], "hot": 0, "department": "Sales Enablement & Effectiveness", "business_unit": "Unknown", "t_update": 1700165661, "t_create": 1700006400, "ats_job_id": "JR106786", "display_job_id": "JR106786", "type": "ATS", "id_locale": "JR106786-en", "job_description": "Partner with the sales organization to sell the value of professional services for implementing ServiceMax. Acts as the champion and promotes the ServiceMax delivery team and methodology. Provide services support to software license sales that meets and exceeds monthly, quarterly and annual sales goals. Establish a deep understanding of the customers' business needs and value drivers. Add value to the customer's business by maintaining a goal-oriented approach to the partnership that is translated into the solution proposal. Demonstrate to customers how they benefit by partnering with ServiceMax and how our solutions deliver demonstratable results. Aggressively develop and drive sustainable commercial proposals and offerings which executing with a Customer Success mindset. Ensuring a class leading experience for customers during all aspects of sales process and touch points including: Formal meeting agendas, formal follow-up stating sequence of events and next steps in writing, and issue resolution in a timely fashion. Formulates winning proposals based on a cohesive strategy that leverages deep knowledge of industry, existing customers and the ServiceMax product. Creates a \u201ctrusted advisor\u201d relationship with our customer's business and stakeholders Drives key customer facing meetings and events, particularly C-level discussions Directly engage with Regional Leadership, Channel Partners and customers in top strategic deals, sales meeting and thought leadership opportunities (e.g. Sales Roadshows and Industry Events) Drive cross-functional collaboration to ensure continuous improvement of our scoping and selling strategies Input into the overall strategy of Services offerings to meet market demands and our customers evolving expectations Ensure compliance to the ServiceMax Business Solution processes for best practice usage deliver the following: Implementation Solution Proposals that connect the dots between outcomes, solutions to deliver these outcomes and KPIs/metrics to measure success. Establishes, maintains, and grows key executive relationships within customer accounts; Adept at navigating political and hierarchical landscape and facilitates the customer decision making process. Develops executive relationships and ensures knowledge of ServiceMax's capabilities are understood; identifies the challenges faced by their customers; presents in a manner that conveys expertise and intuition; Demonstrates strong listening skills; Quickly provides answers to customer inquiries when information regarding the customers' business may not be available. Bachelor's degree from an accredited university or college (or a high school diploma/GED with at least 5 years of experience in software industry Exposure to Salesforce.com CRM. Salesforce.com certification is a big plus Experience with field service operations or customer service management and call center support a big plus Adept at interactions with C Level executives Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job. Must be willing to travel 50% Must be willing to work out of a home office Ability to negotiate skillfully in tough situations; can gain concessions without damaging relationship; have a \u201cwin - win\u201d philosophy Able to consult customer on alignment of outcomes and desired technical solutions at a global enterprise level; Analyzes, designs, and develops a software solution roadmap and implementation plan based upon a current vs. future state of the business. Fundamental knowledge of comparative long-term business implications for various configuration options; Experience with multi-business unit solution configuration Knowledgeable of full range of solution catalog within a business unit and able to discuss overall solution at depth. Proactively identifies and communicates pipeline risks and develops mitigation plans, proactively shares \u2018best practice' to improve pipeline efficiency. Able to lead early stage customer interactions; Guide customers as they develop confidence and comfort with ServiceMax software and solutions Understands the strengths and weaknesses of the competitive offerings and can discuss Demonstrate working knowledge of ServivceMax's internal organization within primary industry vertical BU; Knows where / how strategic and commercial decisions are made. Foresees obstacles, identifies workarounds, leverages resources and able to rally teammates. Demonstrates ability to work with blended teams, including 3rd party partners and customer personnel.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": null, "canonicalPositionUrl": "https://careers.ptc.com/careers/job/137458023188", "isPrivate": false}, {"id": 137456154394, "name": "Senior Consultant-SalesForce", "location": "Bangalore, India", "locations": ["Bangalore, India"], "hot": 0, "department": "Solutions Implementation", "business_unit": "Unknown", "t_update": 1701672727, "t_create": 1690329600, "ats_job_id": "JR106262", "display_job_id": "JR106262", "type": "ATS", "id_locale": "JR106262-en", "job_description": "Handle the application and business process consulting for implementation of ServiceMax application software, including customization(Development) & configuration. Handle complex salesforce customisations based on business requirements from Customer Handle development (internal, partner, and clients) activities during project implementation Carrying out technical reviews & training needs assessments. Work with client business users, IT executives and Technical Architects to identify and define the business & technical solution architectures to fulfil the client's business needs. Ability to use organisational and documenting skills to accurately capture customer requirements, implementation configuration process, recommended best practices and future work, and potential Change Orders. Support clients with Integrations using common middleware platforms and standard SFDC tools Develop documentation (Business Requirements, Solution Design Documentation, Technical Design Documentation, Support Documentation). Balance and prioritise multiple concurrent projects with minimal guidance. Estimate technical project components taking client infrastructure and project methodology into account. Creation of data migration plan, data migration scripts for Data Migration from external systems to Salesforce.com. Drives ServiceMax enhancements to ServiceMax Methodology, Process, and Product Research changes in upcoming versions of salesforce.com and ServiceMax: provide recommendations when necessary to enhance efficiency and productivity. 3 to 6+ years of client facing consulting experience or relevant industry experience. 4+ years of hands on technical experience with Salesforce.com implementation. Ability to document client requirements and translate solutions for the requirements, leveraging both configuration, customisation, and integration as required to meet the client requirements. Experience with the SFDC toolkit (e.g. Visual force, Apex, Triggers, Apex Data Loader, Apex Explorer, Migration toolset.) Strong technical foundation including; Advanced structured programming - APEX, Force.com, Salesforce Lightning,Java etc., understanding of RDMS concepts and structures, knowledge of SQL, structured system analysis and design methods, etc. Strong experience with technologies supporting SaaS applications, including XML, Web Services, HTML, Java and JavaScript. Ability to work in a globally distributed team environment, liaising with on-site teams and customers Ability to work independently and be a self-starter. Demonstrated ability to learn quickly in a fast-paced, multi-tasking development environment A particular desire to continually study new technologies and functionality, as well as be involved in projects that push the capabilities of existing technologies. Strong communication skills, both written and verbal. Able to effectively develop materials that are appropriate for the audience Strong presentation skills. Able to effectively present and defend point of view to a variety of audiences. Experience with field service operations or management Salesforce Advanced Certifications preferred ServiceMax experience is a plus", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": null, "canonicalPositionUrl": "https://careers.ptc.com/careers/job/137456154394", "isPrivate": false}, {"id": 137457858675, "name": "Senior Product Manager", "location": "Pleasanton, California", "locations": ["Pleasanton, California"], "hot": 0, "department": "Product Management", "business_unit": "Unknown", "t_update": 1698766788, "t_create": 1698624000, "ats_job_id": "JR106686", "display_job_id": "JR106686", "type": "ATS", "id_locale": "JR106686-en", "job_description": "Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow - all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible. PTC enables global manufacturers to realize double-digit impact with software solutions that enable them to accelerate product and service innovation, improve operational efficiency, and increase workforce productivity. In combination with an extensive partner network, PTC provides customers flexibility in how its technology can be deployed to drive digital transformation - on premises, in the cloud, or via its pure SaaS platform. At PTC, we don't just imagine a better world, we enable it. Job Title: Senior Product Manager - ServiceMax, a PTC Technology Location: Pleasanton, CA At ServiceMax you will join a team on a mission to keep the world running. Our customers manage some of the most complex assets around us, be it in hospitals, airports, or at the bottom of the sea, and use ServiceMax to ensure smooth and continuous operations. As a Senior Product Manager, you will play a key role in defining new features that meet those customers' requirements, helping to shape the future roadmap of our portfolio. You will collaborate with UX Designers to understand user needs and behaviors, you will partner with Engineers to ship a world class product, and over time you will become a ServiceMax expert and champion to the rest of the PTC organization. Under the guidance of a Product Lead, you will work closely with other product managers to deliver innovation and ensure customer satisfaction, consolidating our market leadership in Field Service Management and beyond. What you will bring: Fresh passion to build world-class enterprise software, thoughtfully synthesizing market trends and thinking deeply about complex business scenarios. A curious mindset, willing to understand our customers' operations and research their needs from multiple angles. The talent to understand the big picture around our product while also paying attention to the most minute technical and UX details. The ability to collaborate effectively across time zones and organizational boundaries, and to connect equally well with business and technical audiences. Direct experience building enterprise grade applications: from gathering customer needs; to defining detailed specs; to managing feature ranking and sequencing; to documenting, testing, and rolling out to the field; to iterating as needed. Proven ability to demonstrate your thought process by creating high-quality functional designs, wireframes, product demonstrations, and proof of concepts. The ability to work proactively and to effectively manage your time across multiple tasks and deadlines. Strong analytical skills and excellent written and verbal communication skills, being comfortable presenting to internal and external audiences. 3+ years of product management experience with B2B software. Bachelor's degree. What we prefer: A working knowledge of the Salesforce platform. Experience working with Jira, Confluence, and Figma. Prior work experience in the service industry (e.g. Industrial Manufacturing, Energy & Utilities, Facilities Management). Experience with the ServiceMax product or other FSM solutions. Understanding of agile software development. MBA degree. Why PTC? With a culture that is innovative, inclusive, and inspiring, PTC is the perfect place to build a fulfilling career. We are a diverse ecosystem of more than 6,000 employees worldwide who are making an impact on the industry and on the world. We are passionate, ambitious, and bold. We embrace change and celebrate employees who are challenging the status quo. Innovation happens every day and within every team at PTC. We are curious, lifelong learners who also like to have fun! At PTC, we believe in the power of diverse ideas and perspectives. As a global company that values and respects all identities, cultures, and perspectives, we strive to create an inclusive PTC for ALL through an environment where everyone feels like they belong and are empowered to bring their true, authentic selves to work. Proud to be an Equal Opportunity and Affirmative Action Employer, we welcome applicants from all backgrounds and hire without regard to race, national origin, religion, age, color, ethnicity, ancestry, marital status, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic identity, disability, or veteran status. PTC carefully considers a wide range of compensation factors, which include a candidate's background and experience, in determining salary for a position. Compensation will vary based on these factors, but PTC anticipates the salary range for this position to be between $90,000- $150,000. The actual pay may be lower or higher depending on a candidate's skills, qualifications, experience, and location and may also include the opportunity to earn a discretionary bonus. Additionally, every PTC employee has the opportunity to become a PTC shareholder through our employee share purchase program which allows employees to purchase discounted PTC stock and, for eligible roles, an equity grant. Subject to the terms and conditions of PTC's benefits programs, employees may be eligible for medical, dental and vision insurance, paid time off and sick leave policies, tuition reimbursement, 401(k) contributions and employer match, flexible spending accounts, life insurance, disability coverage and a generous commuter subsidy. At PTC, we believe in the power of diverse ideas and perspectives. As a global company that values and respects all identities, cultures, and perspectives, we strive to create an inclusive PTC for ALL through an environment where everyone feels like they belong and are empowered to bring their true, authentic selves to work. Proud to be an Equal Opportunity and Affirmative Action Employer, we welcome applicants from all backgrounds and hire without regard to race, national origin, religion, age, color, ethnicity, ancestry, marital status, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic identity, disability, veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. Life at PTC is about more than working with today's most cutting-edge technologies to transform the physical world. It's about showing up as you are and working alongside some of today's most talented industry leaders to transform the world around you. If you share our passion for problem-solving through innovation, you'll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": null, "canonicalPositionUrl": "https://careers.ptc.com/careers/job/137457858675", "isPrivate": false}, {"id": 137458431900, "name": "Solution Architect", "location": "Remote, USA", "locations": ["Remote, USA"], "hot": 0, "department": "Solutions Implementation", "business_unit": "Unknown", "t_update": 1701971855, "t_create": 1701734400, "ats_job_id": "JR106988", "display_job_id": "JR106988", "type": "ATS", "id_locale": "JR106988-en", "job_description": "Solution Architect on functional project teams utilizing the ServiceMax, MaxApproach Methodology to implement the ServiceMax solution. Accountable for the following: Leading discovery and design workshops Completing business requirements analysis and confirmation Ability to transform business requirements into a set of end-to-end solutions within the application. Identifying and documenting specifications and criteria for customizations Confirming functional design with client Supporting configuration effort by project consultants Overseeing quality reviews and testing of the configured solution Documenting finalized solution design and build specifications. Leading deployment and hand-off Coordinating resolution of client-reported feedback and issues Communicating with project team, as required, to ensure timely updates to project health, risks, issues and solutions. Provide peer reviews of Solution Design and Configuration Documents ensuring fit between with ServiceMax best practices and business requirements. Liaise with the Technical Architect to design scalable, flexible solutions supporting business requirements. Liaise with and support other functional groups within ServiceMax - including (but not limited to) training, development, support, product, and engineering. Identify business use cases within different verticals or client implementations that may augment ServiceMax's product roadmap and delivery best practices. Review and provide input to PS training materials and presentations. Develop case studies, presentations, and internal processes and guidelines. Minimum 2+ years experience with Salesforce in an administrative or configuration management capacity required 7+ years consulting experience implementing with one or more Customer Relationship Management Solutions, (such as SalesForce.com, SAP, Oracle, Siebel) 5+ years experience working in a technology focused company Demonstrated leadership skills working with clients and peers Comfortable leading meetings/ sessions with Senior Management to discuss business process Excellent oral and written communication skills Ability to work in a globally distributed team environment, liaising with on-site teams and clients. 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Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow - all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible. Job Summary: ServiceMax Customer Support Organization is a dedicated group of individuals that strive to meet the customer's needs to keep the service industries they serve up and running in a timely professional manner. The following document defines the levels and roles for these individuals. What You Will Do: SFDC - ADM 211 Certified SVMX 201 Certified Expert level of knowledge in more than one product area. Recognized by team members as a trusted advisor. 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Proven results leading and overseeing customer and/or partner success stories in the following domains: front- and back-end solution architecture, development and release management strategies, change management, and direct leadership in designing solutions that meet or exceed customer needs. Strong troubleshooting skills Strong customer communications Strong written and oral communication skills Hands on technical experience with Salesforce.com implementation Ability to work in a globally distributed team environment, liaising with on-site teams and customers Demonstrated ability to learn quickly in a fast-paced, multi-tasking development environment Preferred Experience with SalesForce.com / Cloud based product testing Experience in performing org checks using some tools Exposure to FSM tools Exposure to ServiceMax product Life at PTC is about more than working with today's most cutting-edge technologies to transform the physical world. 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Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow - all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible. Job Summary: ServiceMax Customer Support Organization is a dedicated group of individuals that strive to meet the customer's needs to keep the service industries they serve up and running in a timely professional manner. The following document defines the levels and roles for these individuals. What You Will Do: SFDC - ADM 211 Certified SVMX 201 Certified Expert level of knowledge in more than one product area. Recognized by team members as a trusted advisor. SME in 2 or more product areas of the product Team members reach out to this person for technical guidance and assistance. Steps-in as Team Lead as required and collaborates with other internal teams. Mentor to other Technical Support Engineers within the team, while always showing a willingness to guide and coach as appropriate. Pursues a role of Technical lead to guide the team on complex, technically challenging issues What you bring to ServiceMax: Bachelor's Degree in CS or EE or related field or equivalent experience 10+ years Information Technology experience, with at least 8 years in SFDC Strong understanding of the business scenarios Experience with key areas of enterprise architecture, including integration technologies, single sign on, and master data management Good in development skills using APEX and VF Page Exposure to SFDC cloud computing platform is a must Ability to work independently and be a self-starter. 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