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Establish a deep understanding of the customers' business needs and value drivers. Add value to the customer's business by maintaining a goal-oriented approach to the partnership that is translated into the solution proposal. Demonstrate to customers how they benefit by partnering with ServiceMax and how our solutions deliver demonstratable results. Aggressively develop and drive sustainable commercial proposals and offerings which executing with a Customer Success mindset. Ensuring a class leading experience for customers during all aspects of sales process and touch points including: Formal meeting agendas, formal follow-up stating sequence of events and next steps in writing, and issue resolution in a timely fashion. Formulates winning proposals based on a cohesive strategy that leverages deep knowledge of industry, existing customers and the ServiceMax product. Creates a \u201ctrusted advisor\u201d relationship with our customer's business and stakeholders Drives key customer facing meetings and events, particularly C-level discussions Directly engage with Regional Leadership, Channel Partners and customers in top strategic deals, sales meeting and thought leadership opportunities (e.g. Sales Roadshows and Industry Events) Drive cross-functional collaboration to ensure continuous improvement of our scoping and selling strategies Input into the overall strategy of Services offerings to meet market demands and our customers evolving expectations Ensure compliance to the ServiceMax Business Solution processes for best practice usage deliver the following: Implementation Solution Proposals that connect the dots between outcomes, solutions to deliver these outcomes and KPIs/metrics to measure success. Establishes, maintains, and grows key executive relationships within customer accounts; Adept at navigating political and hierarchical landscape and facilitates the customer decision making process. Develops executive relationships and ensures knowledge of ServiceMax's capabilities are understood; identifies the challenges faced by their customers; presents in a manner that conveys expertise and intuition; Demonstrates strong listening skills; Quickly provides answers to customer inquiries when information regarding the customers' business may not be available. Bachelor's degree from an accredited university or college (or a high school diploma/GED with at least 5 years of experience in software industry Exposure to Salesforce.com CRM. Salesforce.com certification is a big plus Experience with field service operations or customer service management and call center support a big plus Adept at interactions with C Level executives Legal authorization to work in the U.S. is required. 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Able to lead early stage customer interactions; Guide customers as they develop confidence and comfort with ServiceMax software and solutions Understands the strengths and weaknesses of the competitive offerings and can discuss Demonstrate working knowledge of ServivceMax's internal organization within primary industry vertical BU; Knows where / how strategic and commercial decisions are made. Foresees obstacles, identifies workarounds, leverages resources and able to rally teammates. Demonstrates ability to work with blended teams, including 3rd party partners and customer personnel.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": null, "canonicalPositionUrl": "https://careers.ptc.com/careers/job/137458023188", "isPrivate": false}, {"id": 137457858675, "name": "Senior Product Manager", "location": "Pleasanton, California", "locations": ["Pleasanton, California"], "hot": 0, "department": "Product Management", "business_unit": "Unknown", "t_update": 1698766788, "t_create": 1698624000, "ats_job_id": "JR106686", "display_job_id": "JR106686", "type": "ATS", "id_locale": "JR106686-en", "job_description": "Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow - all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible. PTC enables global manufacturers to realize double-digit impact with software solutions that enable them to accelerate product and service innovation, improve operational efficiency, and increase workforce productivity. In combination with an extensive partner network, PTC provides customers flexibility in how its technology can be deployed to drive digital transformation - on premises, in the cloud, or via its pure SaaS platform. At PTC, we don't just imagine a better world, we enable it. Job Title: Senior Product Manager - ServiceMax, a PTC Technology Location: Pleasanton, CA At ServiceMax you will join a team on a mission to keep the world running. Our customers manage some of the most complex assets around us, be it in hospitals, airports, or at the bottom of the sea, and use ServiceMax to ensure smooth and continuous operations. As a Senior Product Manager, you will play a key role in defining new features that meet those customers' requirements, helping to shape the future roadmap of our portfolio. You will collaborate with UX Designers to understand user needs and behaviors, you will partner with Engineers to ship a world class product, and over time you will become a ServiceMax expert and champion to the rest of the PTC organization. Under the guidance of a Product Lead, you will work closely with other product managers to deliver innovation and ensure customer satisfaction, consolidating our market leadership in Field Service Management and beyond. What you will bring: Fresh passion to build world-class enterprise software, thoughtfully synthesizing market trends and thinking deeply about complex business scenarios. A curious mindset, willing to understand our customers' operations and research their needs from multiple angles. The talent to understand the big picture around our product while also paying attention to the most minute technical and UX details. The ability to collaborate effectively across time zones and organizational boundaries, and to connect equally well with business and technical audiences. Direct experience building enterprise grade applications: from gathering customer needs; to defining detailed specs; to managing feature ranking and sequencing; to documenting, testing, and rolling out to the field; to iterating as needed. Proven ability to demonstrate your thought process by creating high-quality functional designs, wireframes, product demonstrations, and proof of concepts. The ability to work proactively and to effectively manage your time across multiple tasks and deadlines. Strong analytical skills and excellent written and verbal communication skills, being comfortable presenting to internal and external audiences. 3+ years of product management experience with B2B software. Bachelor's degree. What we prefer: A working knowledge of the Salesforce platform. Experience working with Jira, Confluence, and Figma. Prior work experience in the service industry (e.g. Industrial Manufacturing, Energy & Utilities, Facilities Management). Experience with the ServiceMax product or other FSM solutions. Understanding of agile software development. MBA degree. Why PTC? With a culture that is innovative, inclusive, and inspiring, PTC is the perfect place to build a fulfilling career. We are a diverse ecosystem of more than 6,000 employees worldwide who are making an impact on the industry and on the world. We are passionate, ambitious, and bold. We embrace change and celebrate employees who are challenging the status quo. Innovation happens every day and within every team at PTC. We are curious, lifelong learners who also like to have fun! At PTC, we believe in the power of diverse ideas and perspectives. As a global company that values and respects all identities, cultures, and perspectives, we strive to create an inclusive PTC for ALL through an environment where everyone feels like they belong and are empowered to bring their true, authentic selves to work. Proud to be an Equal Opportunity and Affirmative Action Employer, we welcome applicants from all backgrounds and hire without regard to race, national origin, religion, age, color, ethnicity, ancestry, marital status, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic identity, disability, or veteran status. PTC carefully considers a wide range of compensation factors, which include a candidate's background and experience, in determining salary for a position. Compensation will vary based on these factors, but PTC anticipates the salary range for this position to be between $90,000- $150,000. The actual pay may be lower or higher depending on a candidate's skills, qualifications, experience, and location and may also include the opportunity to earn a discretionary bonus. Additionally, every PTC employee has the opportunity to become a PTC shareholder through our employee share purchase program which allows employees to purchase discounted PTC stock and, for eligible roles, an equity grant. Subject to the terms and conditions of PTC's benefits programs, employees may be eligible for medical, dental and vision insurance, paid time off and sick leave policies, tuition reimbursement, 401(k) contributions and employer match, flexible spending accounts, life insurance, disability coverage and a generous commuter subsidy. At PTC, we believe in the power of diverse ideas and perspectives. As a global company that values and respects all identities, cultures, and perspectives, we strive to create an inclusive PTC for ALL through an environment where everyone feels like they belong and are empowered to bring their true, authentic selves to work. Proud to be an Equal Opportunity and Affirmative Action Employer, we welcome applicants from all backgrounds and hire without regard to race, national origin, religion, age, color, ethnicity, ancestry, marital status, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic identity, disability, veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. Life at PTC is about more than working with today's most cutting-edge technologies to transform the physical world. It's about showing up as you are and working alongside some of today's most talented industry leaders to transform the world around you. 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The Senior Solution Engineer (Pre-Sales) will establish a trusted advisor relationship with both our external prospects, customers, and internal technical teams. You will collaborate with internal product teams, the global Solution Engineering team and our commercial sales team in the DACH region, to help drive sales of our enterprise-wide SaaS solution that will transform Field Service operations and increase productivity. In this role, you will be a strong voice for our customers, bringing technical and business requirements back to our product teams helping ensure our solutions continue to meet our customer's needs. Significant expertise in developing and selling cloud-based solutions, including creating and executing propositions and a track record of success Good understanding of cloud-based solutions with proven experience in selling Software as Service (SaaS) applications Strong presentation skills Experience with the salesforce.com platform Strong interpersonal skills, including creativity and curiosity, with ability to effectively communicate and influence solution direction to both technical and non-technical audiences alike across all organizational levels Technical acumen to interface with technologists, understand complex concepts and translate in a way that businesses or industries can understand Demonstrated problem-solving and creative skills, ability to exercise sound judgment and make decisions based on market and customer trends - go beyond the status quo Ability to deal with ambiguity, strategic agility, manage diversity and drive for results Strong English speaking and writing abilities Masters' Degree, MBA, or other advanced degree preferred Finally, one of the most critical aspects of this role - is being able to help understand the VALUE of what you are selling and articulate this for prospects and customers in a way they easily understand Bachelor's Degree in business, science, engineering, technology, or related discipline Strong work experience with at least 5 to 7 years in Software pre-sales Must be willing to travel 20%-40% Fluent French language skills are mandatory Establish a deep understanding of our customers' business and technical needs Create a \u201ctrusted technical advisor\u201d relationship with our customer's technologists and internal technical teammates Develop a solution architecture framework to support solution selling on an enterprise level Help to provide vision, define system and application architecture, problem anticipation, and problem-solving ability across the landscape Lead change across large platforms / functional areas using technology solutions Provide software/hardware technical architecture expertise to ensure proper solution design Interface with all Pre-Sales Solutions Engineers globally (and build a community) to train, mentor, and guide through new solution architecture framework Provide coverage for key customer-facing events, particularly C-level discussions Build a link to a provocative selling model to ensure architecture views are properly integrated Shape, drive, and be held accountable for delivering significant strategic initiatives across broad scope/platform(s) in liaison with key stakeholders Help prospects and customers to realize the value of the solution you suggest. 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The Senior Solution Engineer (Pre-Sales) will establish a trusted advisor relationship with both our external prospects, customers, and internal technical teams. You will collaborate with internal product teams, the global Solution Engineering team and our commercial sales team in the DACH region, to help drive sales of our enterprise-wide SaaS solution that will transform Field Service operations and increase productivity. In this role, you will be a strong voice for our customers, bringing technical and business requirements back to our product teams helping ensure our solutions continue to meet our customer's needs. Significant expertise in developing and selling cloud-based solutions, including creating and executing propositions and a track record of success Good understanding of cloud-based solutions with proven experience in selling Software as Service (SaaS) applications Strong presentation skills Experience with the salesforce.com platform Strong interpersonal skills, including creativity and curiosity, with ability to effectively communicate and influence solution direction to both technical and non-technical audiences alike across all organizational levels Technical acumen to interface with technologists, understand complex concepts and translate in a way that businesses or industries can understand Demonstrated problem-solving and creative skills, ability to exercise sound judgment and make decisions based on market and customer trends - go beyond the status quo Ability to deal with ambiguity, strategic agility, manage diversity and drive for results Strong English speaking and writing abilities Masters' Degree, MBA, or other advanced degree preferred Finally, one of the most critical aspects of this role - is being able to help understand the VALUE of what you are selling and articulate this for prospects and customers in a way they easily understand Bachelor's Degree in business, science, engineering, technology, or related discipline Strong work experience with at least 5 to 7 years in Software pre-sales Must be willing to travel 20%-40% Fluent Italian language skills are mandatory Establish a deep understanding of our customers' business and technical needs Create a \u201ctrusted technical advisor\u201d relationship with our customer's technologists and internal technical teammates Develop a solution architecture framework to support solution selling on an enterprise level Help to provide vision, define system and application architecture, problem anticipation, and problem-solving ability across the landscape Lead change across large platforms / functional areas using technology solutions Provide software/hardware technical architecture expertise to ensure proper solution design Interface with all Pre-Sales Solutions Engineers globally (and build a community) to train, mentor, and guide through new solution architecture framework Provide coverage for key customer-facing events, particularly C-level discussions Build a link to a provocative selling model to ensure architecture views are properly integrated Shape, drive, and be held accountable for delivering significant strategic initiatives across broad scope/platform(s) in liaison with key stakeholders Help prospects and customers to realize the value of the solution you suggest. 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Nurture prospective customers by inviting them to webinars, events and industry specific activities. Keep up with blogs and articles pertinent to the business to share on social media and with customers. Attend industry specific training and educate yourself on the ins and outs of your prospects business. Lead customers to take ownership of explaining their business problems through mutual understanding. Engage customers by creating exciting dialogue and use active listening techniques to diffuse tense collaboration and decision-making situations in teams.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": null, "canonicalPositionUrl": "https://careers.ptc.com/careers/job/137458008309", "isPrivate": false}, {"id": 137456343840, "name": "Premier Support Manager", "location": "Remote, USA", "locations": ["Remote, USA"], "hot": 0, "department": "Technical Support", "business_unit": "Unknown", "t_update": 1700250101, "t_create": 1690934400, "ats_job_id": "JR106302", "display_job_id": "JR106302", "type": "ATS", "id_locale": "JR106302-en", "job_description": "Manage and interface with a portfolio of assigned customers Manages technical interactions between Support, Engineering and Product to deliver a unified support experience to Customers. Develops relationships with key business and technical stakeholders across assigned accounts Runs regular case and metric review meetings. Communicates status of customer issues and overall health internally as necessary, within Support, to other departments and to executives Leads, contributes to, and or attends, customer facing meetings, such as Quarterly Business Reviews. Acts as the Voice of Customer to internal departments. Manages escalated Customer issues through to resolution, in conjunction with Escalation Manager. Understands the Customer's customizations and technical needs and is able to communicate these to other departments. Works with the AM to inform and plan with the customer: Delivers technical best practices and keeps customer informed of news from within the organization 7+ years of customer facing experience, ideally in a Technical Account manager, Premier Support manager, Project Manager or Escalation manager role. 7+ years of experience implementing, administering or supporting enterprise software applications 3+ years Project Management experience Salesforce Administrator 201 ServiceMax product experience including SVMX101 certification Strong organizational skills Excellent communication skills Excellent presentation skills, with ability to comfortably present to all levels in a customer organization Willingness to travel occasionally Five years or more of related experience in software technology, preferably in software support Understanding of cloud-based environments, including SaaS and PaaS Bachelor degree in IT-related field, or equivalent work experience Ability to work in a globally distributed team environment, across multiple time zones Experience working with Case management systems, preferably SFDC. Ability to develop reports, review data and communicate metrics. Salesforce Advanced Administrator 211 ServiceMax product experience including SVMX101 and 201 certifications Experience with technologies supporting SaaS applications, including XML, Web Services, HTML, PHP, .NET, Java and JavaScript Previous experience in account management, customer success management and executive customer interaction", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": null, "canonicalPositionUrl": "https://careers.ptc.com/careers/job/137456343840", "isPrivate": false}, {"id": 137455083265, "name": "Senior Account Manager", "location": "Munich, Germany", "locations": ["Munich, Germany", "FRA-Paris", "Sindelfingen, Germany", "Hannover, Germany", "Stuttgart, Germany", "Remote, Germany", "DEU-Frankfurt", "Mannheim, Germany", "FRA-Home Office", "Aachen, Germany", "Ratingen, Germany", "FRA-Toulouse", "Hamburg, Germany"], "hot": 0, "department": "Account Management", "business_unit": "Unknown", "t_update": 1695972079, "t_create": 1683763200, "ats_job_id": "JR105670", "display_job_id": "JR105670", "type": "ATS", "id_locale": "JR105670-en", "job_description": "Develop a deep understanding of current and potential customer business needs to create value to customers with our solutions Define and drive account strategies in partnership with internal and external stakeholders to solve our customers' needs Develop and execute an Account Playbook that formalizes the \u201cgo high / go low\u201d strategy for the Enterprise account Build a strong customer pipeline management to drive predictable outcomes Actively grow and maintain multi-year account plans that will be shared globally with parts of our business including Marketing, Product Management, Sales, Professional Services, and the Development teams to ensure coordination across the business. Lead the implementation of economic value selling throughout customer organization A passion for winning together in collaboration with the broader team with high customer focus Experience managing your business on a monthly basis vs. quarterly / yearly Demonstrated ability to build relationships with large enterprise senior line-of-business and IT executives, as well as operational managers An organized, detailed and metrics driven approach to drive the sales cycle from appointment to close Ability to anticipate potential objections and craft solutions leveraging best practice by getting in front of potential resistance Experience in either WFM, CRM or ERP preferred Proven track record as an account executive selling SaaS Enterprise Software Fluent level of German is mandatory (additional French language skills would be highly valued) Must be able to travel 25% -/+ of the time", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": null, "canonicalPositionUrl": "https://careers.ptc.com/careers/job/137455083265", "isPrivate": false}, {"id": 137455168642, "name": "Software Engineer-Salesforce", "location": "Bangalore, India", "locations": ["Bangalore, India"], "hot": 0, "department": "Software Engineering", "business_unit": "Unknown", "t_update": 1700718141, "t_create": 1684281600, "ats_job_id": "JR105700", "display_job_id": "JR105700", "type": "ATS", "id_locale": "JR105700-en", "job_description": "2+years of experience in developing enterprise apps on Salesforce PaaS platform. Experience in Object Oriented Programming applying S.O.L.I.D principles. Hands on experience in UI technologies such as Lightning, LWC, Advanced JavaScript. Hands on experience in Data Modeling, Apex programming and System Integrations. Knowledge of current and future trends in Salesforce ecosystem. Field Service/ CRM Domain knowledge is plus. Able to design and program complex component/ functionality end to end. Demonstrates the ability to make informed technology choices after due diligence and impact assessment. Skilled in breaking down the problems, documenting the problem statements and effort estimation. Expert in writing code that meets standards and delivers desired functionality in Salesforce ecosystem. Eagerness to explore alternative technological solutions in the Salesforce ecosystem. Possess solid understanding of core data structures, algorithms and can implement them using Java/Apex language. 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